Program Manager

We are seeking a compassionate and dedicated Educator with a background in social work and or experience working with trauma-affected youth. This managerial role involves mentoring and facilitating workshops designed to support the emotional, social, and academic development of youth. The ideal candidate will have a strong understanding of trauma-informed practices and be skilled in creating a safe and nurturing environment for youth to thrive.

The successful candidate possesses excellent interpersonal, written, and oral communication skills, and ability to build relationships and interface with persons from a variety of backgrounds. Must be detail oriented, an independent self-starter, an advocate for girls and boys of color and have a positive outlook and can-do attitude. Must also have a love of learning, be highly energetic, creative, a problem-solver, negotiator, and have the ability to work an evening and weekend schedule.

Key Responsibilities:

Managerial Duties:

  • Supervise Program Staff: Oversee and support staff involved in the mentoring and workshop facilitation programs, providing guidance and professional development opportunities.
  • Program Evaluation: Monitor and evaluate the effectiveness of programs, using data to inform improvements and adjustments.
  • Resource Management: Manage program resources, including, supplies, and materials, ensuring efficient and effective use.
  • Conflict Resolution: Address and resolve conflicts that arise within the program, involving participants, staff, or stakeholders, maintaining a positive and productive environment.
  • Strategic Planning: Contribute to the strategic planning and vision of the program, aligning activities with organizational goals and mission.
  • Compliance and Safety: Ensure that all program activities comply with organizational policies, legal regulations, and safety standards.

Mentorship:

  • Build trusting relationships with youth, providing consistent and empathetic support.
  • Offer one-on-one and group mentoring sessions, focusing on personal growth, resilience, and coping strategies.
  • Help youth set and achieve personal and academic goals.
  • Act as a positive role model, demonstrating healthy behavior and decision-making.

Workshop Facilitation:

  • Develop and deliver engaging, interactive workshops tailored to the needs of trauma-affected youth.
  • Address topics such as emotional regulation, self-esteem, conflict resolution, and healthy relationships.
  • Utilize creative methods (e.g., art, music, role-playing) to engage participants and foster a supportive group dynamic.
  • Adjust workshop content to be culturally relevant and inclusive.

Program Development:

  • Collaborate with program staff to design and refine curriculum that meets the needs of the youth served.
  • Incorporate feedback from participants to continually improve program offerings.
  • Stay informed about best practices in trauma-informed care and youth development.

Case Management:

  • Conduct assessments to identify the needs and strengths of each youth.
  • Develop individualized action plans and track progress.
  • Coordinate with external services (e.g., mental health professionals, social services) as needed to provide comprehensive support.

Community Building:

  • Foster a sense of community and belonging among participants.
  • Encourage peer support and positive interactions among youth.
  • Plan and participate in community-building activities and events.

Administrative Duties:

  • Maintain accurate records of mentoring sessions, workshop attendance, and participant progress.
  • Prepare reports and documentation as required by program guidelines.
  • Communicate effectively with colleagues, parents, and other stakeholders.

Qualifications:

  • Bachelor’s degree in Education, Social Work, Psychology, or a related field (Master’s degree preferred).
  • Minimum of 3-4 years of experience working with trauma-affected youth.
  • Minimum of 3-4 years of experience managing programs and staff.
  • Strong understanding of trauma-informed care and youth development principles.
  • Strong understanding of leadership development
  • Excellent, communication skills.
  • Ability to create a safe and supportive environment for youth.
  • Experience in mentoring, counseling, or case management.
  • Skilled in facilitating workshops and group activities.
  • Ability to work independently and as part of a team.
  • Flexibility to work evenings and weekends as needed.

Preferred Skills:

  • Certification in trauma-informed care or youth counseling.
  • Bilingual abilities (preferred but not required).
  • Experience with creative therapeutic techniques (e.g., art therapy, music therapy).
  • CPR Certified

Email Resume to info@icementors.org to apply with subject including Program Manager Opportunity.